Refund Policy

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Overview

HRL Infotechs operates on a monthly subscription model. When your billing date arrives, your subscription renews automatically and our team immediately begins work for that cycle — content creation, campaign management, SEO execution, and account management all start on day one.

Because work commences as soon as a billing cycle begins, subscription charges are non-refundable once processed. This applies whether you use the service actively or not during that period.

Important: Cancelling your subscription stops all future charges. It does not entitle you to a refund for the current or any past billing period. Your access and services continue until the end of the period you've already paid for.

01

The Only Cases Where a Refund Is Issued

Given our subscription model, refunds are strictly limited to billing errors and technical failures on our end — not service dissatisfaction or cancellation. The following are the only eligible scenarios:

✓

Duplicate Charge

Your account was billed more than once for the same billing cycle due to a payment gateway or system error. We will refund the extra amount immediately.

✓

Unauthorised Transaction

A charge was processed on your account without your knowledge or consent. Report it within 7 days of the transaction date and we will investigate and refund if confirmed.

✓

Incorrect Amount Charged

You were charged an amount different from your agreed subscription plan due to a pricing or system error on our end.

All other cases are not eligible for a refund. If you have a concern about service quality, our team is available to resolve it — but this does not form grounds for a monetary refund on a completed subscription cycle.

02

What Does Not Qualify for a Refund

The following situations do not qualify for a refund under our subscription model:

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Cancelling Your Subscription

Cancelling your plan stops the next billing cycle from being charged. It does not refund the current or any previous month's payment.

✕

Not Using the Service

If your subscription is active but you chose not to use it during a billing cycle, no refund is applicable. Subscription fees are charged regardless of usage.

✕

Forgetting to Cancel

Subscription renewals are automatic and communicated in advance. Charges processed after a renewal date cannot be refunded due to oversight.

✕

Switching Plans or Downgrading

If you upgrade or change your plan mid-cycle, no refund is issued for the difference. Changes take effect from the next billing date.

✕

Requests After 30 Days

Even for eligible billing errors, refund requests submitted more than 30 days after the charge date cannot be reviewed.

03

Cancellation Policy

There are no contracts, no lock-ins, and no cancellation fees — ever. You are free to cancel at any time.

Cancel by emailing support@hrlinfotechs.com or through your account dashboard at any time.
Once cancelled, your subscription stays active through the end of the billing period you have already paid for. No further monthly charges will be made after that.
Cancellation does not trigger a refund for the current billing period — the month you are in continues to run as normal until it ends.
All content and deliverables created for you remain yours to keep and use after cancellation.
You can re-subscribe at any time on the same or a different plan.

Want to pause instead of cancel? If you're going through a slow period, you can pause your subscription for up to 60 days. No charge is made during a pause. Reach out to your account manager or email us to arrange it.

04

How to Request a Refund

Our refund process is straightforward. Follow these steps and we'll handle it promptly.

1

Email Us

Send your request to support@hrlinfotechs.com with the subject line "Refund Request — [Your Name]".

2

Include the Details

Provide your registered email address, the date of the charge, the amount, your Razorpay transaction ID (if available), and a brief description of the issue.

3

We Review Within 2 Business Days

Our team will review your request, verify the details against your account, and reach out if we need any clarification.

4

Decision & Resolution

We'll communicate our decision within 5 business days of receiving your request. Approved refunds are processed immediately through the original payment method.

05

Refund Timeline

Once a refund is approved and initiated by us, the time it takes to appear in your account depends on your payment method and bank.

UPI / Net Banking: 1–3 business days
Credit / Debit Card: 5–7 business days (varies by issuing bank)
Wallet / Other methods: 3–5 business days

Refunds are processed through Razorpay back to the original payment source. We are unable to issue refunds to a different account or payment method than the one used for the original transaction.

Not seeing the refund? If the timeline above has passed and you haven't received your refund, please check with your bank first — processing delays on the bank's end are common. If the issue persists, contact us and we'll provide the Razorpay refund reference ID for your bank to trace.

06

Disputes & Escalations

We genuinely want to resolve every issue fairly and quickly. If you are unsatisfied with a refund decision, here's how to escalate:

Reply to your original refund email requesting escalation to a senior team member. We'll re-review within 3 business days.
If you believe you've been incorrectly charged, you may also raise a dispute through your bank or card issuer (chargeback). We encourage you to contact us first — chargebacks take longer and we can usually resolve things faster directly.
For unresolved disputes, Indian consumer protection laws — including the Consumer Protection Act 2019 — provide additional avenues for resolution.

Chargebacks: Initiating a chargeback without first contacting us may result in the immediate suspension of your account and services while the dispute is under review by the payment processor.

07

Contact Us

Have a question about a charge or want to start a refund request? Our team responds within one business day.